Jeo Vitao
IT Support Specialist
→ Automation & Web Development
Also known as Jelonel Vitao
// IT Operations · Workflow Automation · Web Systems
I come from an IT operations background, supporting users, managing systems, handling service tickets, and improving internal workflows. I am now expanding into automation and web development, building practical tools that connect business processes, support operations, and modern web systems.
I'm an IT Support Specialist actively transitioning into automation and web development, based in General Trias, Cavite. My background spans managing IT infrastructure, supporting end users, handling service desk workflows, and improving internal business processes.
I have hands-on experience with Microsoft 365 administration, Zoho ServiceDesk ticketing, asset management, and ERP-style workflow support, giving me a strong foundation in how real business systems operate and where automation can make the biggest difference.
I'm now applying that operational knowledge into practice — building and deploying web systems, exploring n8n workflow automation, and learning AI-assisted approaches to IT support. My current projects reflect real business challenges I've observed in IT operations.
I focus on learning by building, aiming to bridge IT operations and development by creating practical tools that solve real operational problems — from internal web apps to automation workflows.
A multi-company ERP-style web system designed to support internal workflows such as procurement, approvals, request tracking, and company-based access control. This project reflects my transition from IT operations into web systems development, using my understanding of real business processes to design practical internal tools. Currently deployed and accessible, with the system structure, workflow design, and frontend engineering in place.
A beginner-to-intermediate n8n workflow practice project focused on validating lead data, checking whether required fields such as email are present, routing records through IF conditions, and preparing workflow logic for future API or CRM integration. This helped me understand how automation tools process data, branch logic, and reduce manual checking in real business workflows.
A concept project connecting IT service desk experience with AI-assisted workflows for ticket classification, draft response generation, issue summarization, and escalation routing. This bridges my hands-on service desk background with current learning in AI automation, API workflows, and intelligent system design. It explores how AI can reduce manual ticket handling and improve response consistency in IT support operations.
A Node.js and TypeScript API concept for analyzing IT support tickets and supporting automation workflows through structured endpoints. Designed as a backend practice project connecting IT operations experience with automation and AI-assisted processes — exploring how structured APIs can power smarter ticket routing, summarization, and escalation workflows in a service desk environment.
I am focused on strengthening my automation and web development skills while using my IT support background as a foundation. My goal is to build practical systems and workflows that reduce manual work, improve ticket handling, and support real business operations.
- Build internal web systems based on real business workflows and IT process knowledge
- Practice n8n automation for data validation, conditional routing, and API integrations
- Learn AI-assisted ticket handling, classification, and workflow automation
- Strengthen React, Supabase, Node.js, and REST API fundamentals through building
- Prepare for Automation Support, Junior Web Developer, and AI Automation roles
Interested in IT support, automation support, workflow automation, or internal web system projects? I'm open to junior and transition-friendly opportunities where I can contribute operational experience while growing in automation and development.
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